Well, Prestige Subaru (and Jason Wicks) have set the bar extremely high for quality, efficient, and effective customer service. My wife and I purchased our first WRX in 2015 from Jason Wicks at Prestige Subaru-Asheville. That was a good buying experience and a great car. We purchased our next WRX in November, 2018, also from Jason. We loved both cars very much. About 1 month ago, our 2018 WRX experienced a problem which illuminated every warning light on the dash. It was hauled over to Prestige and they jumped right on it after providing us with a loaner vehicle. The problem proved more difficult to solve, so they consulted with Subaru USA Engineers. All of this time, Prestige is communicating with us what they are finding out. After about 3 weeks, we were getting discouraged. Jerry Hagan, the service manager was great explaining the process of trying to determine the problem. Unfortunately, without any real success of determining what was making the car not run correctly. I understand, sometimes these things happen. We mentioned our problem to the salesman we always work with at Prestige, Jason Wicks. As with all previous communication with Jason, he was on the problem, and trying to find a solution that would make us happy. With Jason's and Jerry's diligence, and hard work with us and for us, they convinced Subaru to make us happy customers and swap our black 2018 WRX for a new 2018 WRX. Those two guys were our advocates for us with Subaru USA and with the management at Prestige. A big thank you to Jason and Jerry. Their ability to empathize with us, their communication with us, and going to bat for us was awesome. I have NEVER had a dealership or employees of a dealership, of any type of vehicle, be so customer oriented (and I have bought new cars, motorcycles, and boats from dealers). Big thanks Jason Wicks. He honestly cares about his customers. Thanks also to Jerry Hagan for listening, and communicating with us. And thank you Prestige Subaru for taking care of your customers!!! For a bad situation (newer car with problems), these guys, Prestige, and Subaru made us customers for
life! Sincerely, Todd & Susan Gibbs