Testimonials

May 15th, 2018
Todd Gibbs
17 mins ago
Well, Prestige Subaru (and Jason Wicks) have set the bar extremely high for quality, efficient, and effective customer service. My wife and I purchased our first WRX in 2015 from Jason Wicks at Prestige Subaru-Asheville. That was a good buying experience and a great car. We purchased our next WRX in November, 2018, also from Jason. We loved both cars very much. About 1 month ago, our 2018 WRX experienced a problem which illuminated every warning light on the dash. It was hauled over to Prestige and they jumped right on it after providing us with a loaner vehicle. The problem proved more difficult to solve, so they consulted with Subaru USA Engineers. All of this time, Prestige is communicating with us what they are finding out. After about 3 weeks, we were getting discouraged. Jerry Hagan, the service manager was great explaining the process of trying to determine the problem. Unfortunately, without any real success of determining what was making the car not run correctly. I understand, sometimes these things happen. We mentioned our problem to the salesman we always work with at Prestige, Jason Wicks. As with all previous communication with Jason, he was on the problem, and trying to find a solution that would make us happy. With Jason's and Jerry's diligence, and hard work with us and for us, they convinced Subaru to make us happy customers and swap our black 2018 WRX for a new 2018 WRX. Those two guys were our advocates for us with Subaru USA and with the management at Prestige. A big thank you to Jason and Jerry. Their ability to empathize with us, their communication with us, and going to bat for us was awesome. I have NEVER had a dealership or employees of a dealership, of any type of vehicle, be so customer oriented (and I have bought new cars, motorcycles, and boats from dealers). Big thanks Jason Wicks. He honestly cares about his customers. Thanks also to Jerry Hagan for listening, and communicating with us. And thank you Prestige Subaru for taking care of your customers!!! For a bad situation (newer car with problems), these guys, Prestige, and Subaru made us customers for
life! Sincerely, Todd & Susan Gibbs
(owner)
Just now
A monumental thank you for choosing us Todd and detailing your positive experience. We really appreciate the time you took to share the kind words. We appreciate you & hope you have countless safe miles in your new Subie!


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A photo submission from a loyal Prestige customer, Ken, with their 2012 & 2017 Subaru Outback. Thanks for sharing! 

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October 2016 -



Photos courtesy of Prestige clients George & Lisa. We really appreciate your sharing these great pics and comments!


" Attached please find a picture of our Subaru helping us explore the Shining Rock Wilderness and some other shots. We are in our 60's and this was our first backpacking adventure - Three days, 2 nights and 25 miles. We just thought it was cute to include our Subi in the pictures. Love my Forester and the adventures she takes us on. "

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Photo courtesy of Prestige Client - Rebecca Wiegand of Asheville with her 2016 Subaru Outback 2.5i Limited in Crystal Black Pearl assisted by Jason Wicks, Internet Sales Manager. Seen here on the Blue Ridge Parkway, October 5, 2015.

" I am also really enjoying the Outback. Thought I would share a picture with you to sum up how awesome the car is. Worked overnight and decided to take the new Outback the scenic way home on the parkway this morning, found my way above the clouds.

Thanks for making this car buying experience so easy! I'm very happy with my Outback.  "

Thank you so much Rebecca for taking the time to write back and share the experience. We hope you have countless enjoyable miles above the clouds!
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Photo courtesy of one of our Zipline ticket winners, Miriam Keeter, they had a chance to use the tickets and had a great outing. Thanks for taking the time to write in & share the great photo!


" We used the zip line tickets I won in the drawing today- what a blast! Thank you and Prestige Subaru so much, it was a wonderful family day. Our son even came home from college to go with us. Brandon and Drew were awesome guides. Thanks again! 
Miriam "



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Attached is a photo of one of our new Subaru customers out enjoying their vehicle.



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