Prestige Subaru is a family owned & operated equal opportunity employer. Our mission is to implement a customer friendly process to transform Internet leads into Sales Appointments. The Sales Specialists will be handling mostly walk-in clients (lot-ups). The candidate must have good computer and phone skills with knowledge of the Internet. Experience working on a lead management system (CRM) for managing customer data is preferred but not required. We will provide in-house training on our management tool. A passion for the Subaru product and experience in automotive sales is a plus. The position consists of following up with customers by email, making followup phone calls, setting appointments, preparing for client arrival to the dealership, working jointly with sales & management staff, and following the guidance of the Internet Director with assigned tasks. We are only accepting online resumes at this time.
Please do not call or visit the dealership pertaining to employment. Please submit inquiries to firstname.lastname@example.org and include your resume as well as a brief paragraph on why you would be the best candidate for the position. We will only choose from our online resumes submitted to schedule interviews as positions become available.
Position: Sales Specialist & Internet Sales Specialist
Responds to customer inquiries in a quick, efficient, thorough manner. Following thru entire sales process (appointments, test drives, sales process, post-sales follow-ups/contact with client, etc.) ensuring that the dealership actualizes its maximum profit potential for Sales.
Communicates effectively with Internet customers and prospects according to their preferred method of communication, whether by phone, by e-mail, or in person.
Has thorough knowledge of all dealership products and services.
Satisfies the transportation needs of Internet-generated customers.
Directs customers to product information resources, including those available on the Internet.
Understands the psychology of Internet customers and works with them accordingly to draw them into the store for proper vehicle selection/demonstration and to close the transaction.
Checks email frequently and responds to inquires immediately. Delivers messages intended for other departments promptly. Notifies customers that their messages have been forwarded to the appropriate personnel for prompt attention.
Coordinates Internet promptions with other dealership sales promotions and advertising.
Takes photos of clients after the sale and supply for testimonial/blog on dealership site.
Maintains an ongoing customer database to capture repeat business.
Knows and understands the federal, state, and local laws which govern retail automobile sales.
Establishes personal income goals that are consistent with dealership standards of productivity and devises a strategy to meet those goals.
Keeps abreast of new products, features, accessories, etc., and their benefits to customers.
Attends sponsored events, product/sales training, and meetings as requested by sales manager.
Schedules first service appointment.
Maintains professional appearance.
All applicants must be authorized to work in the USA
Must possess the ability to build repertoire with colleagues and clients maintaining relationships
Be detailed oriented and be comfortable working with detailed paperwork/numbers
Prior retail sales experience, automotive sales experience preferred
Prompt, punctual, and have good time management skills
Be able to provide excellent customer service thru presentation skills both in person, via telephone, and subsequent followups both before & after the sale